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News : Startel Announces A New External SoftPhone Application
Irvine, CA September 22, 2014 -- Startel Corporation, a provider of unified business communications for contact centers and telephone answering services, announces the availability of its new soft phone application, the Startel External SoftPhone. Using Session Initiation Protocol (SIP), the Startel SoftPhone enables users to manage communications easily and efficiently from a PC or laptop rather than a traditional telephone.
With this new product offering, Startel can now offer users two SoftPhone options to choose from depending on one’s business environment. Startel’s Contact Management Center (CMC) embedded Agent Interface (AI) SoftPhone is used for PCs that reside on the local network. The new, External SoftPhone application uses the resources of the local PC and can be used as a standalone phone (emulating an IP phone) or by a local or remote agent. It is integrated with AI and can be controlled by its telephony keys.
"We are excited to leverage the benefits of SIP-based communication and provide the marketplace with a powerful voice solution that requires little hardware and no dedicated phone lines," said Bill Lane, president and CEO of Startel. "The Startel External SoftPhone is a great complement to our unified communications services – and a very affordable alternative for both local and remote agents, and traveling business owners, who need to stay connected."
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About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Published: Wednesday, September 24, 2014