#contactcenterworld, @startelnews

Startel, Professional Teledata and Alston Tascom, providers of contact center solutions, recently announced the addition of a new senior-level management position to their leadership team. Effective immediately, Renita Dorty will begin the new role of Chief Customer Officer (CCO) for the three companies.

This new position will be responsible for all aspects of the companies’ customer service strategies and will provide a comprehensive view of the user experience to create initiatives focused on maximizing customer retention, developing more efficient processes and facilitating client communications.

---

Sponsor message - content continues below this message

2020 '15th annual' Global Contact Center World Awards NOW OPEN!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE

---

Content continues ….

Dorty has more than 13 years of experience in the contact center and telephone answering service (TAS) industry, most recently, as the Executive Vice President of Nationwide Inbound Inc., a full-service customer contact center that provides professional telephone services and live customer support for companies across North America and Canada.

In her role at Nationwide Inbound Inc., Dorty oversaw the growth of the company from a small telephone answering service, to a contact center serving hundreds of companies representing over 50 industries. She is well-versed in all aspects of the contact center industry and has served as President of the Startel National User Group, TeamSNUG.

"I’m thrilled to welcome Renita to our senior management team," said Brian Stewart, President and CEO of Startel, Professional Teledata and Alston Tascom. "Renita is uniquely qualified for this new role. She is a highly skilled management and operations professional and has a strong background in the customer service industry. We are thrilled to have her join our team at this exciting time in the development of our unified companies."

#contactcenterworld, @startelnews