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News : Startel Announces New Release of its Multichannel Contact Center Platform
Startel Corporation, a provider of unified business communications for contact centers, today released the latest version of its flagship platform, the Startel Contact Management Center (CMC). The new release features several enhancements focused on improving overall security.
The Startel CMC is a windows-based, multichannel platform that combines queuing and routing processes, scripting and dispatching, and real-time monitoring for telephone answering services and contact centers. It also manages and blends all inbound and outbound media, including voice services, SMS, email, fax, paging, and instant messaging. The Startel CMC now offers users the following new features, some of which are recommended by HIPAA.
"The Startel CMC 12.1 demonstrates our dedication to helping organizations better understand the use of sensitive data and how to mitigate their risk," said Bill Lane, president and CEO of Startel. "Sensitive information is a major concern for any business that handles patient health information and credit card data. Electronically stored and transmitted data is essentially fluid, and as a result most organizations don’t know with certainty where their sensitive data is at all times. This latest version of the Startel CMC represents a major step forward in our ability to find, secure and protect sensitive data."
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About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Published: Tuesday, March 25, 2014