All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Startel, Professional Teledata and Alston Tascom Unveil New Unified Brand; Revamp Website
#contactcenterworld, @startelnews
Startel, Professional Teledata and Alston Tascom, providers of contact center solutions, recently revealed their new unified brand to users of all three of the companies’ software platforms at their first combined user group conference in Denver, Colorado.
The new branding follows the 2015 merger of Startel and Professional Teledata, two providers in developing solutions for telephone answering services and call centers. In September 2017, Alston Tascom merged with Startel and Professional Teledata to further expand the companies’ product offerings, broaden markets and enhance technical resources and expertise.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
The new brand is visually represented by uniting all three company logos, and includes the addition of "Powered by Startel" to the Professional Teledata and Alston Tascom logos.
In conjunction with the new visual branding, content previously found on the three separate company websites is now located on a revamped and unified site. The website includes all company product information, a timeline of the combined company history, an overview of the three user groups, and a newsroom of compiled press releases and news features.
The website also includes access to a new self-service customer portal called The Customer Spot, allowing clients of all three companies to open and track cases, access a knowledge base of product information, order co-branded marketing resources, and more.
"We were thrilled to reveal the new branding to our clients at our first ever combined user group conference," said Startel, Professional Teledata and Alston Tascom President and CEO, Brian Stewart. "We have been making great strides working together as a unified company to enhance the user experience and improve our product offerings and services. This new look will go a long way to reinforce and communicate our efforts."
Related Editorial
- Startel Launches New Self-Service Customer Portal
- Startel Announces Merger with Alston Tascom
- Easybee Chooses Startel to Grow its Virtual Answering Service
- Startel and Professional Teledata Successfully Complete HIPAA Assessment
- Startel Corporation Announces Release of Startel Contact Management Center v14.1
- Startel Announces New Unified Product Advisory Board
More Editorial From Startel Corp.
- Easybee Chooses Startel to Grow its Virtual Answering Service
- Startel and Professional Teledata Successfully Complete HIPAA Assessment
- Startel Announces New Unified Product Advisory Board
- Startel Announces New Chief Customer Officer Position
- Startel Launches New Self-Service Customer Portal
- Startel Corporation Announces Release of Startel Contact Management Center v14.1
About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Published: Thursday, May 10, 2018
2020 Buyers Guide Knowledge Management
| 1.) |  Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools. Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm. We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound... (read more) PH: +441279 5555 80 |
Upcoming Events
Submit Event
100's of best practice tips and ideas from contact center professionals Read More...
 | 2 |
 1137 | Share |