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News : Startel, Professional Teledata and Alston Tascom Unveil New Unified Brand; Revamp Website

#contactcenterworld, @startelnews

Startel, Professional Teledata and Alston Tascom, providers of contact center solutions, recently revealed their new unified brand to users of all three of the companies’ software platforms at their first combined user group conference in Denver, Colorado.

The new branding follows the 2015 merger of Startel and Professional Teledata, two providers in developing solutions for telephone answering services and call centers. In September 2017, Alston Tascom merged with Startel and Professional Teledata to further expand the companies’ product offerings, broaden markets and enhance technical resources and expertise.

The new brand is visually represented by uniting all three company logos, and includes the addition of "Powered by Startel" to the Professional Teledata and Alston Tascom logos.

In conjunction with the new visual branding, content previously found on the three separate company websites is now located on a revamped and unified site. The website includes all company product information, a timeline of the combined company history, an overview of the three user groups, and a newsroom of compiled press releases and news features.

The website also includes access to a new self-service customer portal called The Customer Spot, allowing clients of all three companies to open and track cases, access a knowledge base of product information, order co-branded marketing resources, and more.

"We were thrilled to reveal the new branding to our clients at our first ever combined user group conference," said Startel, Professional Teledata and Alston Tascom President and CEO, Brian Stewart. "We have been making great strides working together as a unified company to enhance the user experience and improve our product offerings and services. This new look will go a long way to reinforce and communicate our efforts."

#contactcenterworld, @startelnews


About Startel Corp.:
Company LogoStartel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
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Today's Tip of the Day - Incentives

Read today's tip or listen to it on podcast.

Published: Thursday, May 10, 2018

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2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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