News : Startel Releases New Standalone Voice Logger Solution
Startel Corporation, a provider of unified business communications for contact centers & telephone answering services, announces the availability of the Startel Standalone Voice Logger application, a tool that allows users to search, play, save and email Startel Voice Logger clips. As a standalone application, customers and end users will benefit greatly from the time savings associated with searching for and listening to inbound and outbound calls.
"Previously, if you wanted to search for Startel Voice Logger clips, it was necessary to use the Startel Soft Switch Web Config interface," said Bill Lane, president and CEO of Startel. "Now that the application is separate from the Startel Soft Switch, it frees up resources and optimizes retrieval and playback, resulting in a quicker response time of customer requests."
"Often on the older Voice Logger platform, if you didn’t get a date/time format just right you didn’t get the results you’d hoped for," said Misty Novak, director of information technologies at Focus Telecommunications, Inc. "With the new standalone application, we are now able to search on a plethora of criteria, including inbound and outbound calls and duration time, which we use to narrow the results when randomly monitoring our agents. Overall, we have found the new interface to be very powerful and intuitive; it has streamlined our tasks and made our workforce more efficient."
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About Startel Corp.:
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.
Published: Tuesday, July 29, 2014
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