News : StartMySafari Ltd Boosts their Business Performance With Ameyo Contact Center Solution
Gurgaon, India 22nd March, 2016 -- Omnichannel Customer Experience and Contact Center Technology provider Ameyo, is pleased to announce that StartMySafari Limited, a bus ticketing platform in East Africa, has selected the Ameyo Customer Engagement Platform to help deliver customer service.
Being in transport services, comfort of passengers has been the top most priority of StartMySafari. They were facing challenges in controlling the country-wide agent enrolment campaign, providing hassle-free travel, and in attending customer queries. Thus, they started searching for a solution that could pre-empt their business challenges. Leveraging the innovative technology offered by Ameyo, the company now ensures consistent, seamless and personalized interactions with its customers.
"Ameyo played an important role in the success of our business and it continues to be an integral part of our operations. The process of acquiring and implementing the Ameyo solution has been easy. Sales team was cooperative, implementation was smooth and support has been great. Ameyo deployment has helped us earn trust from the general public as we became always reachable to our customers. Our sales did jump at least 40% after the deployment ", says Remesh Reghu, Director, StartMySafari Limited.
"Ameyo is glad to add StartMySafari to our esteemed portfolio of customers. With this acquisition, we are able to showcase our dominance in the e-commerce industry in Tanzania," says Shobhit Gupta, Director, East & South Africa Sales.
Posted by Laura Collins, Editorial Management
Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!
More Editorial From Ameyo
Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Wednesday, March 23, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...