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News : StartMySafari Ltd Boosts their Business Performance With Ameyo Contact Center Solution
Gurgaon, India 22nd March, 2016 -- Omnichannel Customer Experience and Contact Center Technology provider Ameyo, is pleased to announce that StartMySafari Limited, a bus ticketing platform in East Africa, has selected the Ameyo Customer Engagement Platform to help deliver customer service.
Being in transport services, comfort of passengers has been the top most priority of StartMySafari. They were facing challenges in controlling the country-wide agent enrolment campaign, providing hassle-free travel, and in attending customer queries. Thus, they started searching for a solution that could pre-empt their business challenges. Leveraging the innovative technology offered by Ameyo, the company now ensures consistent, seamless and personalized interactions with its customers.
"Ameyo played an important role in the success of our business and it continues to be an integral part of our operations. The process of acquiring and implementing the Ameyo solution has been easy. Sales team was cooperative, implementation was smooth and support has been great. Ameyo deployment has helped us earn trust from the general public as we became always reachable to our customers. Our sales did jump at least 40% after the deployment ", says Remesh Reghu, Director, StartMySafari Limited.
"Ameyo is glad to add StartMySafari to our esteemed portfolio of customers. With this acquisition, we are able to showcase our dominance in the e-commerce industry in Tanzania," says Shobhit Gupta, Director, East & South Africa Sales.
Posted by Laura Collins, Editorial Management
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Wednesday, March 23, 2016