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News : Startup Patents Tech to Allow Live-Streamed Video to 911

#contactcenterworld, @carbyne911

New York, NY, USA, July, 2020 -- Carbyne, a tech startup based in New York, has secured a patent to allow emergency dispatchers to quickly set up a live video stream with 911 callers.

The company’s system will automatically grab the number of a 911 caller, send that number a text with an activation link, and once the link is clicked, it will create a live video session between the phone and the dispatch center, according to a press release.

"For first responders, the ability to connect to a live video feed from an event before they arrive on scene increases their situational awareness and safety," the statement reads.

The company described the technology as being more or less plug-and-play — that is, it doesn’t require big changes to be made on back-end systems, so it could be deployed and used quickly.

"This non-invasive solution does not require any access to the call center protocols, data, or any other platform (except the phone line)," the statement reads. "The cloud native solution can be deployed and disconnected within minutes. To address concerns around data privacy, call centers will not have access to the caller’s camera without permission."

Next-generation 911, which allows for things like videos and texting, remains a relatively patchwork effort across the U.S., with some states farther along than others, according to the National Emergency Number Association.

#contactcenterworld, @carbyne911

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.govtech.com


About Carbyne:
Company Logo911 PSAP, real-time data aggregation, presentation and analytics. Pinpoint location, live video, chat, snapshot. No APP required. Major Deployment North and Central America, Asia Pacific
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Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Monday, July 13, 2020

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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