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News : State Farm Collaborates with Salesforce to Transform CX and Empower Customers

#contactcenterworld, @salesforce, @statefarm

San Francisco, CA, USA, Sept, 2018 -- Salesforce (NYSE :CRM ), a global provider in CRM, announced that State Farm—a provider of auto and home insurance in the United States—selected a number of Salesforce products to deliver engaging, intelligence-driven customer experiences across every State Farm touchpoint.

"At State Farm we recognize there are a multitude of ways customers prefer to connect with us, and it's up to us to deliver on those expectations," said Jason Potts, Enterprise Technology Executive at State Farm. "With Salesforce we're empowering our customers to interact with us on whichever channel they choose, and provide fast, personalized service in return."

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State Farm will be leveraging Sales Cloud and Service Cloud with Financial Services Cloud to give agents the insights they need to service customers most effectively. 

"Behind every great insurance policy is a great customer relationship," said Rohit Mahna, SVP and GM of Financial Services, Salesforce. "Salesforce will give State Farm agents the tools they need to reach customers on the channel of their choice, intelligently prioritize tasks to address the most urgent cases first, and view which customer profiles that enable them to build deeper relationships with policyholders."

#contactcenterworld, @salesforce, @statefarm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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About State Farm:
Company LogoState Farm Insurance is a group of insurance and financial services companies. It is the largest automobile insurer in the United States continuously since 1942 and insures more cars and homes in the United States than any other insurer.
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Today's Tip of the Day - 5 More Ways To Start Motivating Agents Today!

Read today's tip or listen to it on podcast.

Published: Tuesday, September 25, 2018

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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