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News : State Government Likely to Take Over Child Helpline Service in July

#contactcenterworld

Chennai, India, May 16, 2023 - In the wake of the Child Helpline (CHL) service transitioning from Childline India Foundation (CIF) to the respective District Child Protection Unit (DCPU) across India, Tamil Nadu is likely to take over CHL by July.

The Ministry of Women and Child Development had announced handing over operations of CHL services from CIF and partner NGOs to all the State and Union Territories (UTs) under the mission Vatsalya scheme.

For this, the ministry has given two months’ notice to 10 States/UTs, including all southern states and Puducherry barring Tamil Nadu and Telangana. The notice period is effective from April 20 to June 19.

While in the case of TN, the DCPU along with the Directorate of Social Defence (DSD) has been preparing for the transition. The Child Helpline staff and DCPU have been actively working to take over the 1098 helpline service, fully under the government’s control.

N Lalitha, member of Child Welfare Committee, Chennai North said, "The ministry has given a six months extension for CHL takeover. Meanwhile, directions have been given by social defence to hire the required staff and set up CHL offices at respective district collectorates or at DCPO office in case of Chennai."

"As the extension will expire by June, it is likely that TN will take over 1098 childline service from July at the maximum," added the member.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dtnext.in


Today's Tip of the Day - Scripting

Read today's tip or listen to it on podcast.

Published: Wednesday, May 17, 2023

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2023 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

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OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
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