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News : State of Maine Selects Pegasystems for Transformational Program
CAMBRIDGE, Mass., Jan. 13, 2014 -- Pegasystems Inc. (NASDAQ: PEGA), a provider in Business Process Management (BPM), and a provider of Customer Relationship Management (CRM) solutions, announces that the State of Maine has selected Pegasystems as their transformational platform to help improve operations and deliver new services. The State of Maine will leverage Pega technology to enable accelerated deployment and scale to help meet growing demand for services and benefits.
The State of Maine is deploying Pega to help reduce the time to successfully resolve blocked unemployment claims and help ensure compliance with regulatory requirements. The new omni-channel program is designed to accept unemployment claims via the state’s call center or online via a self-service portal. Payment on claims is often delayed due to missing wages, wrong wage details, no employer account information, and more. Currently, the state’s unemployment staff is required to execute a number of time consuming and error prone manual processes in order to pay a claim. The Pega solution provides the State of Maine automation that will help to improve the ability to correct these issues automatically and to improve the user experience and efficiency.
Key to Maine’s decision to deploy Pega was the ability to deploy via a secure and reliable cloud platform including the ability to easily and safely move applications and/or data to and from the cloud while helping to maintain security, privacy, regulatory and compliance requirements. Pega also proved a more effective way to modernize and leverage aging legacy systems than packaged applications or manual coding.
Pegasystems opened a new office in the Washington, D.C. area and recently expanded its leadership team for the public sector. Government industry IT veteran Thom Rubel has joined Pega as public sector business line leader. Thom brings a wealth of experience and understanding in the government IT industry, including federal agency executive level business experience, depth in state government information technology policy, and global government advisory services having served as:
Vice President for Government at industry analyst firms, IDC and Meta Group;
Director of State Information Technology Programs for the National Governors Association; and
Multiple management roles across Federal Government, including as an Assistant Under Secretary at the Department of Agriculture and Deputy Director of Consumer Affairs at the Department of Transportation.
For many years Thom has been tracking, reporting, and presenting global public sector trends and market research and has become a trusted advisor to government organizations around the world.
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Pegasystems
Pegasystems Inc. (NASDAQ: PEGA) provides software to automate complex, changing business processes. Pegasystems, a provider of unified process and rules technology, gives business people and IT departments the ability to use best processes across the enterprise and outperform their competition.
Published: Tuesday, January 14, 2014