News : State of Utah Launches Statewide Customer Experience Program with Qualtrics
Salt Lake City, UT, USA, July, 2018 -- The State of Utah announced that it is launching a statewide customer experience program focused on improving the experience of its citizens. The program, run on the Qualtrics XM Platform™, will save the state money by doing more in-house research, consolidate all customer experience programs on a single platform, and help the state achieve its goal of greater efficiency in government.
"We are excited to be partnering with the State of Utah on this incredible initiative. The team Utah has assembled is committed to providing great citizen experiences while also tackling major issues like the opioid epidemic that are impacting communities everywhere," said Ryan Smith, co-founder and CEO of Qualtrics. "Every state in the US needs a program like this. Not only will it allow states to handle the major issues they have to tackle, but it will also allow them to more effectively attract top talent and cutting-edge organizations to their states."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The state will deploy a robust citizen experience feedback program to better understand the needs of its citizens, proactively develop experience programs, and act on real-time feedback. This program demonstrates the state's deep commitment to its constituents by ensuring that their voices are heard and feedback implemented.
"This statewide customer experience initiative is a true team effort on the part of the Utah legislature, executive branch and private sector as the state maintains its focus on making Utah the number one place people want to work and live," said Stuart Adams, Utah State Senator. "By putting constituents first and making a direct feedback channel for them, the state will be able to understand and act on citizen feedback and continue to lead in important ways."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Brand & Service
More Editorial From Qualtrics
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
Published: Monday, July 30, 2018
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...
ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i...
Consilium Software is the Unified Communications software company which is Enabling Unified Success™ in enterprises and contact centers – with solutions that combine industry-leading products from tec...
Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK ...