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News : State Will Hire 50 People for New Greensboro Tax Call Center
Greensboro, N.C., August 14, 2014 -- The state tax department plans to hire 50 people for a call center it will open in Greensboro.
The recently-adopted state budget includes funds for a new N.C. Department of Revenue taxpayer assistance center in this region.
The department hopes to get the service center opened in time for the next tax season, which begins shortly after the new year.
"We are trying to move as fast as possible so we can support the upcoming tax season," said Trevor Johnson, director of public affairs for the department of revenue.
The tax department currently has one call center for the whole state, located in Rocky Mount.
Workers there answer questions from taxpayers on personal income, business and other taxes five days a week.
The Rocky Mount call center had to shut down due to bad weather last year, prompting state officials to consider opening the second location.
"If we have different locations, it gives us more flexibility," Johnson said.
Greensboro was chosen because there are other corporate call centers in the area and workers who have the kind of expertise needed, Johnson said.
The state will likely hire service center supervisors first, Johnson said.
People interested in applying should visit the state human resources website to look for job listings in the next few months.
The department of revenue already has an office in Greensboro, just off West Meadowview Road in the Asheville Building.
State officials hope to use existing space in that office building for the new call center. They are in negotiations to get a lease now, Johnson said.
Posted by Veronica Silva Cusi, news correspondent
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Published: Friday, August 15, 2014