Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : State Workforce Office Adds Sunday Call Hours
Indianapolis, Oct 3, 2014 -- The Indiana Department of Workforce Development has added Sunday call center hours and web chats to its services.
The changes, made possible by technology upgrades, are designed to coincide with a claimant’s first opportunity to file a weekly unemployment claim, which occurs on Sundays.
"We understand that most of our customers are dealing with the stress of unemployment, and with the new Sunday hours and web chat, we will be able to quickly assist with all re-employment questions," said Scott B. Sanders, commissioner of the Indiana Department of Workforce Development.
"We continue to look for new ways to offer the highest level of customer service possible for Hoosiers."
Web chat allows a claimant to communicate in real time with a trained DWD customer service representative. This secure format can be found by going to the website and clicking on the "WorkOne Web Chat" link on the left side of the screen.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Workforce Management Strategy
Published: Monday, October 6, 2014