Chisinau, Moldova, June 14, 2017 -- Stefanini has boosted its presence in the Balkans with the launch of a new office in Chisinau, Moldova, which forms part of the company’s plans to double its presence in the region over the coming years.
Some 70 employees are based at the new office, which is located in the centre of the Moldovan capital, and will offer IT service desk support in multiple languages, including Russian, English and Swedish, with experts in Spanish and German set to join.
Stefanini launched in Moldova following a one-year analysis of markets across Eastern Europe, during which Chisinau was identified as a city with highly educated employees, who had strong Russian and English skills and a significant number of young IT specialists seeking to develop their skills.
Stefanini has a service desk and application development delivery centre based at the Chisinau office. These teams are providing support to major multinational businesses in industries ranging from ecommerce and travel to insurance and telecoms.
Along with service desk support, the new office provides clients with development services, cloud infrastructure engineering and digital transformation consultancy.
"We’re continuing to grow our presence in the Balkans and the launch of our Moldovan office is an important step in allowing Stefanini to recruit talented young professionals who are enthusiastically developing their IT skills. Chisinau has a highly skilled, highly educated and multi-lingual workforce and our office here is an important step for Stefanini," says Eduard Panfile, site operations manager, Stefanini Moldova.
Posted by Veronica Silva Cusi, news correspondent
IT Outsourcing services ranging from staffing to applications to Infrastructure support
Published: Friday, June 16, 2017
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|3.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Debt Recover, Collections
PH: +61 7 5660 6284
Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.