Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Stefanini Launches Artificial Intelligence Platform Sophie in the United States
Southfield, MI, USA, June 22, 2016 -- Stefanini, a global IT provider, today that the company is launching Sophie, its artificial intelligence platform with the ability to turn data into valuable solutions. Aware of the latest trends, Stefanini has invested and developed this platform over the last 3 years as a Research & Development and pilot project for clients in Brazil, and now, the company is launching the platform in the United States.
"We are very proud to introduce Sophie for our clients in North America, reinforcing Stefanini’s commitment to connect people and technology innovations with a goal to create business value," said Antonio Moreira, Stefanini CEO, North America and Asia Pacific. "Our artificial intelligence platform can improve the end-user experience and deliver smarter and more efficient services," affirmed Mr. Moreira.
"We are seeing accelerating demand in the industry for smart cognitive autonomic solutions, and Stefanini’s continuing investment and development of Sophie is a clear signal of this trend," added Mr. Moreira.
"Clients and companies are now embracing the advancement of technologies to drive changes. Stefanini is positioned to be the best partner to implement these changes. Sophie is part of our investment to bring value, innovate, and improve our clients’ business," affirmed Mr. Moreira.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Finding A Workforce Management System
More Editorial From Stefanini
IT Outsourcing services ranging from staffing to applications to Infrastructure support
Published: Thursday, June 23, 2016