New York, NY, USA, May 12, 2020 -- Stella Connect, a VC-backed provider of SaaS contact center Quality Assurance and Performance Management solutions, announced that it has entered into a strategic relationship with Qualtrics, creator of the experience management category. With this collaboration, the two companies will provide a seamless workflow for driving agent engagement and performance to help enhance the customer experience.
In the partnership, Stella Connect adds its solutions for driving contact center team performance to the Qualtrics platform for gathering Voice of Customer feedback. Companies using Qualtrics to gather VoC feedback can now seamlessly integrate the data into Stella's solutions, making it possible to drive agent engagement, real-time coaching and ultimately better customer experiences with the contact center.
"We are excited to partner and collaborate with Qualtrics given our shared passion for both the agent and customer experience," said Jordy Leiser, Co-Founder and CEO of Stella Connect. "Qualtrics' clients around the world will now be able to take advantage of this new seamless connection that pulls customer feedback directly into Stella Connect, enabling real-time agent coaching, engagement and performance improvement for contact centers."
Posted by Veronica Silva Cusi, news correspondent
About Stella Connect:
Stella Connect captures real-time, agent-level customer feedback after every service interaction. Our humanized and gamified feedback requests generate response rates of up to 50%, giving companies deep visibility into agent performance. Customers can rate agents, leave comments about their experience, suggest rewards or make recommendations for areas of improvement. Feedback is shared directly with agents and team leaders in real-time via streams, dashboards and performance leaderboards. This agent-focused approach motivates and engages front-line teams and transforms coaching and QA programs
About Qualtrics XM:
Qualtrics is a single system of record for all experience data, also called X-data™, allowing organizations to manage the four core experiences of business—customer, product, employee and brand experiences—on one platform. Over 8,500 enterprises worldwide, including more than 75 percent of the Fortune 100 and 99 of the top 100 U.S. business schools, rely on Qualtrics.
Published: Wednesday, May 13, 2020
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|6.)||Lieber & Associates|
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