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San Francisco, CA, USA, Dec 22, 2021 -- Medallia, Inc., a global provider in customer and employee experience, announced a new integration with its Contact Center Suite that makes it easy for companies to reward customer service agents. Stella Connect by Medallia, the company’s engagement and performance management solution for contact center agents, now offers a seamless integration with Snappy Gifts, an incentive rewards platform for sending employee gifts to celebrate holidays, work anniversaries, performance milestones, and birthdays.
Expanding upon the Medallia Contact Center Suite and Stella Connect’s range of agent engagement tools, the integration allows brands to launch a rewards program for their customer service agents directly within Stella Connect.
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"Times have changed, and agent recognition has too. Repetitive rewards and e-gift cards don't make your customer service agents feel recognized. Instead we create gifting delight by combining a digital unwrapping experience with a highly curated catalog of gifts for agents to choose from," said Jake Shinder, Head of Technology Partnerships, at Snappy Gifts. "Best of all, managers can spend less time managing manual fulfillment of rewards and more time celebrating their teams’ successes."
"When customers provide brands feedback about their exceptional experience, rewarding your employee with a recognition is a great way to boost your company’s culture and motivate agents to deliver exceptional customer experiences," said Sarika Khanna, Medallia’s Chief Product Officer. "Partnerships with out-of-the-box integrations like Snappy Gifts provide our customers a robust ecosystem of pre-built solutions to choose from."
Posted by Veronica Silva Cusi, news correspondent
Medallia® is the Customer Experience Management (CEM) company that is trusted by hundreds of the world's leading brands, including Four Seasons, GE, Gold's Gym, Sephora, and Zurich Insurance. We enable companies to survey and capture customer feedback across Web, social, mobile, and contact center channels, understand it in real-time, and take action to improve the customer experience (CX).
Published: Friday, December 24, 2021
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