News : StepOne Launched for Call Centre Business Improvements
Cheshire, UK, Aug 31, 2015 -- StepOne, by Aquarium is a technology platform allowing businesses to build, manage and maintain campaign scripts, data and responses, integrate with existing data solutions and automate processes quickly.
Using the Aquarium platform as its backbone, the system is designed to be introduced into busy contact centre environments with the minimum of business interruption, enabling campaigns to be implemented in no time at all. Aquarium Director, Ed Shropshire says, "The introduction of StepOne could see contact centres potentially save time and money not just in direct operational areas such as staffing and training but in related ones too such as compliance, IT and database maintenance.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 MORE Ways To Demotivate Staff
About Aquarium Software:
Aquarium Software is a consulting and technology company
Published: Tuesday, September 1, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
inContact, Inc. provides on-demand customer contact center platforms to approximately 650 contact centers across the globe. With its roots in telecommunications and network infrastructure, inContact i...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...