News : StepOne Launches Care Profiler Diagnostics Tool for Customer Support
Austin, TX, Nov 18, 2014 -- StepOne, Inc., a self service company, announces the release of their new product, StepOne Care Profiler. Care Profiler is the a diagnostic tool specifically designed for customer support, providing analytics for enterprise customer support operations and giving unprecedented insights and intelligence on the effectiveness of their support efforts.
According to Temkin Group, 63% of companies increased spending on customer experience in 2014. But before companies can begin improving their customer experience, they need to fully understand the existing issues within their support ecosystem. Care Profiler analyzes customer support assets within the context of customer data and company KPIs to diagnose the root cause of problems, and highlight what unexpected opportunities are available to make major performance gains.
Posted by Veronica Silva Cusi, news correspondent
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StepOne is the smarter self service company. Our technology makes it easy for your customers to resolve their issues by diagnosing the weak points in your support ecosystem and delivering personalized, contextually relevant support content in the right place, at the right time. The StepOne team has over seven decades of combined experience helping large enterprises drive down the operational costs of customer service and create compelling customer experiences that grow their business. The company was founded in 2011 and is based in Austin, Texas.
Published: Wednesday, November 19, 2014