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News : Stibo Systems Provides Royal London a ‘Single View’ of their Customer Data

#contactcenterworld, @royallondon

Aarhus, Denmark, Sept, 2019 -- Stibo Systems, a master data management (MDM) company, announced that Royal London, a UK mutual life, pensions and investment company, has implemented Stibo Systems’ Customer Master Data Management (CMDM) solution to drive its digital transformation and customer experience in order to deliver on their customer service.

"We want to make it easy for customers to make the changes they need. A smooth and quick process means our customer services teams can focus on adding value, not frustration," said Jon Glen, group operations director, Royal London. "Moving to Stibo Systems means we now have 95% of our customer data accessible in one place allowing us to respond faster and focus on delivering greater value to our customers."

"We approached this project from the end customer’s point of view," said Christian Oertzen, president of EMEA region, Stibo Systems. "This paved the way for advanced customer automation and self-service tools. Now their teams can easily connect customer records to any of their policies, from any part of the group, allowing Royal London to continue to deliver on their mission to be the most trusted and recommended provider in their market."

#contactcenterworld, @royallondon

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Stibo Systems:
Company LogoStibo Systems is a provider in multi-domain Master Data Management (MDM) solutions. Industry leaders rely on Stibo Systems to provide cross-channel consistency by linking product and customer data, suppliers and other organizational assets. This enables businesses to make more effective decisions, improve sales and build shareholder value. During the last 30 years, Stibo Systems has helped hundreds of companies to develop a trusted source of operational information.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Thursday, October 3, 2019

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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