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News : Stitch and Braze Partner to Focus on Offering an Alternative Solution to Legacy Marketing Clouds

#contactcenterworld, @sugarcrm, @braze

Indianapolis, IN, USA, May 23, 2023 - Stitch, a marketing technology consultancy, formally announced its partnership with Braze (NASDAQ: BRZE), a comprehensive customer engagement platform that powers interactions between consumers and the brands they love. The partnership will focus on helping marketers power innovative customer engagement programs — including activation, loyalty, and retention programs — through custom solutions and services centered around the Braze platform.

Along with offering strategy, implementations, integrations, campaign services, and program management, Stitch also offers targeted services that help marketers migrate from their legacy platforms, with the goal of increasing time-to-value with Braze and mitigating the lift of a traditional migration.

Stitch is led by Co-Founder and CEO Michael Burton, an accomplished and highly experienced professional services leader who most recently served as CEO of Lev, a marketing technology services firm. Lev was acquired by Cognizant (NASDAQ: CTSH) in 2020. He is joined by Co-Founder and Chief Solutions Officer Bobby Tichy. Both bring decades of experience at leading technology companies such as Salesforce, ExactTarget, which was acquired by Salesforce in 2013, and Marketo, which was acquired by Adobe in 2018.

"When we started Stitch, we were focused on a few problems we knew we wanted to help marketers solve. The first is helping marketers gain easier access to data — specifically first-party data. The other problems are improving activation of their data for better customer engagement; and leveraging flexible, modern technology that drives true ROI, rather than what has become commonplace — which are costly, clunky tech stacks, primarily centered around legacy marketing clouds. When we looked out into the market at what technology could help us help marketers solve these problems, Braze was the clear solution," said Burton.

"We pride ourselves on being the leading customer engagement solution for brands that value creativity, agility, and innovation," said Matt McRoberts, senior vice president of Global Alliances at Braze. "By collaborating with key services partners like Stitch, we are able to help our customers realize maximum value from the Braze platform and integrate engagement strategies into their broader marketing strategies."

In addition to hiring a team of Braze experts and promoting their achievement of individual Braze certifications, Stitch is also an accredited Braze Flight partner. Stitch will also help make product roadmap recommendations and work closely with the Braze team to drive continued success with the platform for their mutual customers.

Sharing more about their commitment to Braze, Burton said, "Stitch is bullish on Braze as our customer engagement platform of choice. To be the best partner we can to both our customers and our technology partners, we intentionally choose to focus on a very small number of complementary, best-in-breed technologies. Our focus is to develop deep expertise in the platforms we believe in and then focus on making marketers successful in these platforms. This creates a win-win for everyone involved."

#contactcenterworld, @sugarcrm, @braze

Posted by Veronica Silva Cusi, news correspondent

About SugarCRM:
Company LogoSugarCRM makes CRM Simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 700,000 end users in 80 languages. Over 7,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.
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About Braze:
Company LogoBraze (formerly Appboy) is a customer engagement platform that delivers messaging experiences across push, email, apps, and more. Braze is built specifically for today's mobile-first world and tomorrow's ambient computing future. Braze is set apart as the platform that allows for real-time and continuous data streaming, replacing decades-old databases that aren't built for today's on-demand, always-connected customer.
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Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Wednesday, May 24, 2023

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2023 Buyers Guide Payment Services


Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.


CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)


Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.

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