Stockton, UK, July 13, 2020 -- A business outsource partner has seen a spike in demand for its contact centre services.
Lemon Business Solutions, based in Stockton, has seen an increase in demand for its 24/7 contact centre services during the coronavirus pandemic, handling a staggering 35,000 additional calls in April alone.
The firm has been working with many brands across the UK to handle an increase in customer demand prompted by the pandemic and the subsequent lockdown restrictions.
Many businesses have needed to outsource their call handling function due to furloughing staff or an inability to handle a high volume of customer calls when staff were required to work from home.
Using the team at Lemon, many businesses have been able to remain operational at a difficult time while still dealing with customer queries promptly.
Lemon has also assisted businesses in their social distancing responsibilities by allowing companies to have less staff in the office, without any impact to service levels.
Martin Anderson, managing director at Lemon Business Solutions, said: "Covid-19 has caused a difficult time for us all and many businesses have been doing everything they can to remain open and available to their customers.
"Recent research by BT Business found that missing calls can be potentially detrimental to firms, with 85 per cent of customers saying that if their call wasn’t answered, they would move on to another firm, leading to an average cost of £1,200 per missed call.
"These calls really matter and could make the difference to a business thriving or simply surviving.
"We are incredibly proud to have been able to help so many businesses across the UK to handle their customer enquiries throughout the crisis, with our team at times picking up more than 1000 additional calls per day.
"Now that lockdown restrictions are lifting, we’re aware that other sectors will need our support, be that dealing with a surge in customer contacts or when looking to reduce operational costs, and this is where our outsource model can really help.
"Our client’s know that quality and trust is at the heart of everything we do and that gives them the reassurance to work with us.
"Everything’s changed since the lockdown and we’re poised to help businesses settle into their ‘new normal.’’
Posted by Veronica Silva Cusi, news correspondent
Published: Tuesday, July 14, 2020
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|2.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
|3.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333