#contactcenterworld, @sotcitycouncil
Stoke-on-Trent, UK, Feb 1, 2023 -- Approximately half of the staff at a Hanley (Stoke-on-Trent) government call centre which closed in January are relocating or will be redeployed.
Shutting down 13 sites by June is expected to bring savings of between £80 and £90 million (€90,514 and €101,857 million) annually from 2028 onwards, government sources said.
Seventy-four Hanley employees agreed to the changes, the Department for Work and Pensions (DWP) confirmed, with others preferring to take voluntary redundancy.
The DWP said the closure, which formed part of wider plans to modernise and streamline its estate, involved only back office staff and would not impact public-facing roles.
#contactcenterworld, @sotcitycouncil
Posted by Veronica Silva Cusi, news correspondent
Source: https://euroweeklynews.com
About Stoke-on-Trent City Council:
Stoke-on-Trent City Council is the local authority of Stoke-on-Trent. It is a unitary authority, with the powers and functions of a non-metropolitan county and district council combined. The Lord Mayor of Stoke-on-Trent for the 2014/15 municipal year is Majid Khan.
Published: Thursday, February 2, 2023
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall