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News : Stoke-on-Trent Call Centre Invests to Ensure Staff Can Work from Home During Lockdown

#contactcenterworld

Stoke-on-Trent, England, May 29, 2020 -- Insurance provider Autonet has invested to ensure 1,300 staff can work from home during the pandemic.

The Burslem business has spent the cash on new computers and IT security for employees who are currently working from their respective homes, while other adaptations have been made to its Nile Street call centre for the essential roles which continue to be based at the office.

This includes social distancing rules and enhanced cleaning regimes as well as the closure of communal social areas and a ban on travelling between offices.

Now bosses at Autonet, which is part of the Atlanta Group, are exploring new ways of working coming out of lockdown – and is liaising with staff about what the future working practices should look like.

Atlanta CEO Ian Donaldson said: "I am incredibly proud of how our business and people quickly adapted to lockdown.

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"We invested over £1 million in computers and IT security to set up 1,300 colleagues to work from home and know that many people are enjoying the flexibility and that it hasn’t had a negative impact on the business’ performance or our customers.

"The Financial Conduct Authority recognises insurance as an essential service and some essential roles have continued to be performed in our offices. For those we have adhered to strict social distancing measures and cleaning in line with government guidance."

Mr Donaldson added: "We are now asking staff to share their views and opinions about what the future should look like. Some prefer not having to commute to work, others prefer to come into an office and we are committed to learning from this experience to create a long term working solution for our people.

"Looking to the future we think our role as insurance broker will become more important than ever as we negotiate better terms with insurers on behalf of our customers and help provide peace of mind about their homes and vehicles."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.stokesentinel.co.uk


About Autonet Insurance Group:
Company LogoAutonet Insurance is a privately owned company, first established in 1998 in Stoke-On-Trent.
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Today's Tip of the Day - Do Your Wall Boards Really Help?

Read today's tip or listen to it on podcast.

Published: Monday, June 1, 2020

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 
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