Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Stop Hate UK Helpline to Launch in Northamptonshire

#contactcenterworld

Northamptonshire, England, Oct 11, 2021 -- A new 24/7 telephone helpline is being launched in Northamptonshire for all those who are directly affected by or a witness to Hate Crime, to report incidents and receive help, support, advice and guidance.

The new Northants helpline, which will be operated by Stop Hate UK - a national charity that provides independent and confidential support to people who are affected by all forms of Hate Crime - has been launched this week to mark the 10th annual National Hate Crime Awareness Week (October 9-16).

The provision of the helpline has been made possible by joint funding being agreed by Northamptonshire Police, Fire and Crime Commissioner Stephen Mold, and the two unitary authorities of West Northamptonshire Council and North Northamptonshire Council.

Rose Simkins, Chief Executive of Stop Hate UK, said: "We are delighted to launch our helpline service in Northamptonshire. All forms of hate crime are significantly under-reported and some people and communities are reluctant or unwilling to talk to the police or their council. We are able to support people who may feel they have nowhere else to turn. Contact with our helpline, or other reporting channels, might be the first time an individual has talked to someone about the things they are experiencing. No-one should have to suffer hate crime in silence, and working together with the police, two unitary authorities and OPFCC we can help to make a difference in Northamptonshire."


Sponsor message - content continues below this message

2022 '17th annual' Global Contact Center World Awards NOW OPEN

Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!

FIND OUT MORE HERE


Content continues ….

Laura Jones, Prevention Manager at Northamptonshire Police, added: "Whilst we encourage victims and witnesses to contact the police regarding Hate Crime, it’s a really positive step for the County to have an independent third party reporting facility, providing 24/7 support to victims and witnesses. We hope this service helps to bring some resolution to those who have sadly been victimised. We will continue to work together across partners to stamp out Hate Crime and are pleased to be able to bring in another partnership and service to help do this."

Police, Fire and Crime Commissioner Stephen Mold said: "Tackling Hate Crime has been an important priority for me and I am delighted to be able to help fund this helpline. The first contact for victims of Hate Crime is vitally important and if they receive a bad response they could be lost to services and never have the confidence to report again. Hopefully this helpline will demonstrate that they can access expert support and be assured that any report they make will be robustly dealt with."

The Stop Hate Line is open 24 hours a day, every day of the year on 0800 138 1625. The helpline is also available by text message on 07717 989 025 and by email to talk@stophateuk.org. British Sign Language (BSL) users can report via the interactive BSL link on our website. Victims and witnesses can also chat on the web or fill in an online form.

People can contact the Stop Hate Line anonymously if they prefer. Where someone has chosen to give their personal details to Stop Hate UK, their trained staff and volunteers will ask who they want their details to be shared with. The charity can also share information with the police and council, with consent, to ensure that those affected by hate crime, in any way, can access the support they need.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.northants.police.uk


Today's Tip of the Day - Be Prepared!

Read today's tip or listen to it on podcast.

Published: Tuesday, October 12, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

Everything You Want To Know About The Most Prestigious Awards In The Industry! Read More...
 569 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =