News : Convergys to Create Jobs
March 7, 2014 -- Convergys Corp., which took over the Watertown call center previously owned by Stream Global Services this week, could have up to 1,000 employees by the end of the year, according to company executives.
The call center now has about 700 employees, but that number is expected to climb rapidly this year under the new company brand, Human Resources Manager Michael J. Hill said. The center has room for up to 1,000 employees, thanks to an expansion project finished in December.
"We’re optimistic the space is going to be filled soon," Mr. Hill said. "We really believe that by the end of the year we’ll have 1,000 employees."
New signs showcasing the Stream logo, installed last fall outside the Arsenal Street call center, will come down soon.
Executives at the Watertown center said they believe the switch to Convergys will expand its client portfolio and create jobs.
The move comes after Stream decided roughly a year ago to invest in an expansion project, which was completed in December.
The call center’s seating capacity grew from 700 to 1,000 employees, and it received new computers, an expanded office area, a renovated lobby and cafeteria and recreational lounges.
Hiring plans are already brewing at Convergys, Mr. Hill said. The company will expand its staff to 800 by the end of March, thanks to an expansion made by one of its clients in the telecommunications industry.
The former Stream center will offer a wider range of customer services under the Convergys brand, including technology support, end-to-end selling and debt collection, Mr. Hill said.
Employees also will have the option to work remotely from home, which was not offered by Stream.
Posted by Veronica Silva Cusi, news correspondent
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Headquartered in Atlanta, Convergys is a business process outsourcing, revenue cycle and receivables management companies, with fourteen North American operating centers across all four time zones. The company has more than sixty years of history serving a diverse industry customer base, including contact center solutions, receivables management outsourcing, commercial receivables management and healthcare revenue cycle management. Convergent empowers its clients with an innovative combination of an adaptable workflow engine, technology-enabled operations, next-generation analytics and professional services to deliver superior financial performance and high levels of client and consumer satisfaction.
Published: Wednesday, March 12, 2014