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News : Convergys to Create Jobs
March 7, 2014 -- Convergys Corp., which took over the Watertown call center previously owned by Stream Global Services this week, could have up to 1,000 employees by the end of the year, according to company executives.
The call center now has about 700 employees, but that number is expected to climb rapidly this year under the new company brand, Human Resources Manager Michael J. Hill said. The center has room for up to 1,000 employees, thanks to an expansion project finished in December.
"We’re optimistic the space is going to be filled soon," Mr. Hill said. "We really believe that by the end of the year we’ll have 1,000 employees."
New signs showcasing the Stream logo, installed last fall outside the Arsenal Street call center, will come down soon.
Executives at the Watertown center said they believe the switch to Convergys will expand its client portfolio and create jobs.
The move comes after Stream decided roughly a year ago to invest in an expansion project, which was completed in December.
The call center’s seating capacity grew from 700 to 1,000 employees, and it received new computers, an expanded office area, a renovated lobby and cafeteria and recreational lounges.
Hiring plans are already brewing at Convergys, Mr. Hill said. The company will expand its staff to 800 by the end of March, thanks to an expansion made by one of its clients in the telecommunications industry.
The former Stream center will offer a wider range of customer services under the Convergys brand, including technology support, end-to-end selling and debt collection, Mr. Hill said.
Employees also will have the option to work remotely from home, which was not offered by Stream.
Posted by Veronica Silva Cusi, news correspondent
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Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, and generate revenue through an extensive portfolio of capabilities, including customer care, analytics, tech support, collections, home agent, and end-to-end selling. We are committed to delighting our clients and their customers, delivering value to our shareholders, and creating opportunities for our talented, caring employees, 130,000-strong in 33 countries around the world.
Published: Wednesday, March 12, 2014