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News : Strata Information Group Acquires akaCRM

#contactcenterworld, @akaCRM

Boston, MA, USA, Oct, 2022 -- Strata Information Group, Inc ("SIG" or the "Company"), a portfolio company of Fort Point Capital, announced that it has completed the acquisition of akaCRM, a Salesforce partner providing comprehensive advisory, implementation and managed support services for Salesforce and Conga in the higher education, K-12 and non-profit end markets. The acquisition of akaCRM significantly bolsters SIG's CRM practice and further diversifies the overall platform.

"akaCRM's team has extensive knowledge of the Salesforce ecosystem and has been an essential partner to its diverse base of higher education customers," commented Henry Eimstad, SIG's Chief Executive Officer. "We believe Salesforce is a critical technology partner to the higher education ecosystem as those institutions navigate enrollment, student experience and fundraising challenges. We look forward to offering additional CRM expertise and support to our customers."


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Brent Mellow, Founder and Chief Executive Officer of akaCRM commented, "I believe the union of SIG and akaCRM will create a wealth of exciting opportunities for akaCRM's employees and customers and look forward to joining the SIG senior management team."

"Bringing together SIG and akaCRM creates a powerful combination," said Michael Brofft, Vice President at Fort Point Capital.

Christina Pai, Partner at Fort Point Capital commented "Both companies' shared commitment to the higher education space as well as providing best in class service to their customers made this transaction a natural fit. We are excited to work with Brent and his team to expand our service offerings and customer base."

CriticalPoint Partners advised Strata Information Group.

#contactcenterworld, @akaCRM

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Strata Information Group:
Strata Information Group is a best-in-class provider of IT services to higher education institutions. The Company offers a range of services including software implementation, cloud migration, digital transformation, database administration and ongoing support services.
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Published: Monday, October 24, 2022

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2023 Buyers Guide Visual Communications

 
1.) 
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Optymyse - Digital Employee Engagement
Optymyse is a completely new way to empower, engage, motivate and retain your contact centre, call center and helpdesk agents. Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people and is focussed on improving mental health, wellness, wellbeing, motivation, happiness and reducing stress in the workplace.


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Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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