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News : Stratcom Opens its First Fundraising Call Centre in UK

#contactcenterworld

Brighton, England, April 10, 2018 -- Global fundraising agency Stratcom has opened its first UK call centre in Brighton.

Stratcom has been working with charities and non-profits in Canada, the US and the UK for more than 25 years, operating in the UK market for the last four. It has launched the new UK call centre in response to a growing UK client base.

The call centre will focus on providing high quality supporter experiences and will complement Stratcom’s existing UK offering, which includes consulting and strategy services, and the provision of opinion research, fundraising and engagement tools.

The call centre will be managed by Bethan Francis, Lianne Sims and Liz Morrison, all of whom have previously worked at Pell & Bales. 

Senior Associate at Stratcom UK, Bethan Francis, formerly Client Service Director at Pell & Bales, leads Stratcom strategic and client service offering in the UK. She said:

"We are opening our first UK call centre in a new era of fundraising. There is a concerted effort and movement towards relationship fundraising and the phone has to be one of the most under-utilised tools in this area. Underutilised in its use as a standalone channel to drive engagement and deepen relationships, but also in its integration with digital campaigns.

"We want to change that, and we invite those charities and non-profits who are looking to embrace relationship fundraising, who want to evolve and innovate, and most importantly those that believe in the value of high-quality supporter experiences to try our unique offering and approach."

Bob Penner, Stratcom CEO, added:

"Our work to date in the UK has led us to believe there is a place for what we have to offer. We think our expertise in engagement, opinion research and fundraising combined, along with experience in phone plus digital puts us in a unique position to design and execute integrated programmes."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://fundraising.co.uk


Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Wednesday, April 11, 2018

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

3.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878
 

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