News : Amdocs's Market Leadership Recognized in the Overall Global CSP Billing Market
#contactcenterworld, @Amdocs, @Frost_Sullivan
Mountain View, CA, USA, Jan 5, 2016 -- Based on its recent analysis of the end-to-end billing market, Stratecast | Frost & Sullivan recognizes Amdocs with the 2015 Stratecast Global Market Leadership Award in Communication Service Provider (CSP) Billing for the Overall Billing Market. Stratecast examined more than 100 global suppliers in the CSP billing marketplace and found that Amdocs continues to lead in market share. The company is also among the leaders in all six billing segments.
"Stratecast examines the CSP billing marketplace annually, and Amdocs continues to maintain the market leadership position that it has held in the past," said Troy Morley, Operations, Orchestration, Data Analysis & Monetization Strategy analyst with Stratecast. "Amdocs has a firm understanding of the change in CSP market needs, and Stratecast believes that Amdocs will continue to gain ground in all areas of CSP billing as it builds on previous successes. Continued success will come as Amdocs provides its capabilities through a consultative approach to address the needs of new business challenges that now stretch beyond the billing functions, and as Amdocs provides its billing solution capabilities through a virtual environment."
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Stratecast | Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research to identify best practices in the industry.
#contactcenterworld, @Amdocs, @Frost_Sullivan
Posted by Veronica Silva Cusi, news correspondent
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
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Published: Wednesday, January 6, 2016
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