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News : Stratus and NEC Asia Pacific Partner to Deliver

#contactcenterworld, @nec, @StratusAlwaysOn

Singapore, Aug. 11, 2022 -- Stratus Technologies, a global provider in simplified, protected, autonomous Edge Computing platforms, and NEC Asia Pacific (NEC APAC), the regional headquarters for NEC Corporation in Southeast Asia, announced a partnership to deliver computing solutions that enable a human-centric, inclusive and sustainable future, known as Society 5.0.

Also called a Super Smart Society, Society 5.0 will be powered by enabling technologies, such as, connected sensors, cloud, big data, and artificial intelligence, that solve societal challenges through a holistic approach to problem solving. The digital infrastructure needed to support Society 5.0 will be at the core of future enterprises. By 2025, there will be a six-fold explosion in high-dependency workloads in Asia Pacific, according to research firm IDC.

Through the regional partnership, Stratus and NEC APAC will collaborate on technologies aimed at mission-critical compute and storage infrastructure. These will empower enterprises in a variety of industries, such as communications, finance, smart cities, manufacturing, oil and gas, and transportation. The partnership between Stratus and NEC APAC also will strengthen their position as key providers of seamless, end-to-end digitalisation solutions across India, Indonesia, Malaysia, the Philippines, Singapore, Thailand and Vietnam, as well as Bangladesh, Cambodia, Myanmar, Nepal and Sri Lanka.

"We are pleased to partner with Stratus to support our enterprise customers in their digital transformation journey to improve operational readiness and efficiency through Edge Computing. Together with Stratus, we aim to deliver leading 'always on' technology and real-time solutions that empower customers as they convert data into actionable insights and make mission-critical decisions at the Edge," said Teh Chong Mien, Managing Director, NEC APAC.

The regional partnership will bring together Stratus ftServer and ztC™ Edge compute platforms with NEC expertise in backup and application redundancy to answer the needs of Asia Pacific enterprises. NEC will deliver solutions with Stratus computing platforms, while Stratus will offer NEC's backup and apps redundancy solutions.

"The Stratus-NEC partnership delivers world-class fault tolerant data centers and Edge Computing systems with proven software applications for backup and redundancy, future-proofing our customers in the area of digital infrastructure. NEC APAC's knowledge and experience means we can deploy the technology to solve customer pain points and enable their businesses to propel forward in a digital future precisely and effectively," said David Ooi, Senior Director at NEC APAC.

"With a digital-first focus today, enterprises across any vertical sector have to ensure that their infrastructure is up-to-speed and resilient to unexpected disruptions. We are pleased to partner with NEC APAC to deliver solutions that are ready-to-deploy and meet the unique requirements of enterprises in the region," said Lin Hoe Foong, Managing Director of Stratus Technologies for Asia South.

#contactcenterworld, @nec, @StratusAlwaysOn

Posted by Veronica Silva Cusi, news correspondent
Source: https://en.prnasia.com


About NEC:
Company LogoNEC America, Inc. is a provider of communications products, solutions, and services. NEC America serves all communications industries from carriers, to enterprise, to wireless.
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About Stratus Technologies:
Company LogoStratus Technologies, Inc. a major producer of fault tolerant computer servers. The company was founded in 1980 as Stratus Computer, Inc. in Natick, Massachusetts, and adopted its present name in 1999.
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Today's Tip of the Day - Name/Extension

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Published: Friday, August 12, 2022

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2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

3.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
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