News : Strike Looms at Limerick Emergency Call Centre
Limerick, Ireland, Sept, 2017 -- Limerick City and County Council has been accused of deliberately frustrating "normal industrial relations procedures" in a dispute with staff at the Munster Regional Emergency Call Centre.
Staff at the Limerick centre are in a year-long dispute with the local authority over "allowances, conditions of employment, grading, holiday pay, job specification, pay, public holidays, rosters, salary scales and shift premium rates."
The Mulgrave Street call centre, located on the grounds of Limerick City Fire Station, is one of the three fire control centres in Ireland and controls 69 full time and retained fire stations covering nearly 1.2 million people in Munster.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
In August 2016, staff representatives wrote to the council asking them to engage with the Workplace Relations Commission.
SIPTU say they are now going to ballot their members in the Limerick Centre for industrial action up to and including strike.
Further correspondence issued to the local authority outlines that "the affected SIPTU members are becoming increasingly angry at the lack of engagement and that it can only be interpreted as deliberate frustration of accepted industrial relations processes as provided by the WRC.
A staff spokesperson said that "the anticipated outcome of the ballot is 100 per cent in favour of industrial action".
Limerick City and County Council said that they would not be commenting on the matter.
It is understood that in the event of strike action, emergency calls would be routed through one of the other call centres, so as to cause minimum disruption.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Break Monotony – Rotate Your Staff
Published: Wednesday, September 27, 2017
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce managemen...
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|EkoCCS Contact Center Services|
Founded in 2010, Eko Contact Center aims to be a fresh, dynamic and accurate business partner for its customers thanks to its contemporary operation, technical infrastructure, sector-specific software...