Login to Network
YES PLEASEI want this offer
NO ThanksSkip this offer
Regina, SK, Canada, Oct, 2019 -- Hundreds of striking Crown sector workers have formed a perimeter around the SaskTel call centre on Henderson Drive in Regina, and are blocking managers from entering.
On Monday morning, Unifor organizers said the same action is taking place at a Saskatoon call centre in an attempt to shut down services that managers have been performing while unionized workers strike.
"Call centre’s closed! Call centre’s closed!" the workers chanted after managers arrived.
The managers reached the site in a Regina industrial area around 6 a.m. About 20 were assembled at 6:45 a.m., at which point they vacated the perimeter to discuss their next steps on a nearby lot. They returned but were again blocked by Unifor members.
A couple of managers were able to to breach the perimeter at various times during the early morning. Unifor’s assistant to the national president, Chris MacDonald, interceded and persuaded them to turn back.
He threatened to post one manager’s picture on the Unifor Canada Facebook page.
"Please respect these people," he said. "By the end of the day, if you go in there we will put your picture all over for everyone to see."
The manager eventually turned back.
But picketers mainly dissuaded managers by locking arms and shouting with loud booming voices.
Posted by Veronica Silva Cusi, news correspondent
Source: https://leaderpost.com
About SaskTel:
Saskatchewan Telecommunications Holding Corporation, commonly known as SaskTel, is a full service communications provider in Saskatchewan.
Published: Thursday, October 10, 2019
| 2.) |  Accordia Solution CIS Accordia Solution is an innovative developer of seamlessly integrated cost-effective omnichannel Contact Center Solutions specifically targeted at the micro, small and medium operations.Our core business model involves the development and marketing of IP Telephony and IP Contact Center Solutions. We also strive to develop customer interaction solutions which include contact center and customer relationship management (CRM) that enhances Customer Experience Of The Future (CEOTF) and optimizes agent productivity. Our flagship product, the Accordia Customer Interaction Suites (CIS), offers comprehensive functionality by helping your business meet and exceed the level of service in line with... (read more) PH: +603 5569 9816 |
| 6.) |  Astute Agent Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands. Astute Agent balances agent efficiency with customer experience. Here’s how: - Automated email responses Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send. - Auto-populated case fields AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case. - Time-saving case feat... (read more) |
| 10.) |  CallTrackingMetrics is the only contact center solution with marketing attribution software built in. Our powerful UCaaS platform lets you know upfront who is calling in, what campaigns they were referencing, and their previous history with your company. Partnering this data with tools to automate and streamline your team’s workflow frees you up to focus on truly delighting your customers. Conditionally direct calls, texts, chats and forms based on: • Actions the customer has taken on your website • Whether they’ve previously contacted your business • Which agent they last interacted with • Custom criteria unique to your business needs • The location nearest to your customer Say... (read more) PH: 8005771872 |
| 15.) |  Consilium AWS and Amazon Connect Offering Imagine a cloud-based contact center that can make customer engagement easy, deliver answers, assistance, and resolutions in a very personal manner, and in the context of your customers’ actions. Amazon Connect is a self-service, cloud-based contact center that provides a seamless omnichannel experience through a single unified platform for voice and chat. Contact center agents and managers don’t have to learn multiple tools, because Amazon Connect has the same contact routing, queuing, analytics, and management tools in a single UI across voice, chat, and mobile interface. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully... (read more) PH: (+61) 406 501 368 |
| 20.) |  Empirix Hammer Cloud Empirix is the recognized leader of end-to-end contact center test automation and script development solutions on the market. Our renowned product line, Hammer, offers functional, regression, systems integration, performance, and customer experience testing for on premises, hybrid, and cloud environments. We also offer work-from-home test solutions to ensure continuity of experience for your customers across any environment. Hammer Cloud Platform (HCP) is Empirix’s new comprehensive, test automation offering that integrates functional, regression, systems integration, performance, and customer experience testing into an intuitive, software-as-a-service (SaaS) solution. With HCP, it’s... (read more) PH: +1 978 313 7000 |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
