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News : Structural Group Empowers Employees with RingCentral’s Cloud Communications & Collaboration Platform

#contactcenterworld, @ringcentral

Belmont, CA, USA, February, 2017 -- RingCentral, Inc.(NYSE:RNG), a provider of enterprise cloud communications and collaboration solutions, announced that Structural Group, a provider in the specialty construction industry, has selected RingCentral as its new cloud communications solution provider.

With more than 1,800 employees across 22 locations in North America, Structural Group needed a new generation of flexible, mobile-first solutions to enhance customer engagement and productivity for its distributed and mobile workforce.

Specialty construction projects are highly complex and need close communications and collaboration with customers and employees with specialized skillsets across the Structural Group enterprise. Now they have a single cloud communications and collaboration platform across the entire enterprise to enable this critical need. 



"Implementing a cloud strategy for our business communications was key for our mobile workforce; however, we realized that we needed a more comprehensive solution that was user friendly and easy to administer," said Jason Kasch, chief information officer at Structural Group. "RingCentral has empowered us to communicate across different modalities—be it real-time team messaging, voice, video, SMS, or online meetings— without the hassle or cost of multiple single-point solutions. Our distributed workforce is more collaborative than ever before; and we expect this to only increase in the coming months as we integrate RingCentral into other cloud-based productivity applications we use on a daily basis."

RingCentral’s Professional Services™ team has played a key role in assisting Structural Group’s IT department with its deployment in 90 days across 22 locations. The Professional Services team by RingCentral provides strategic consultations, network planning, implementation, integrations, and ongoing support and system training.

Looking forward, Structural Group plans to utilize RingCentral’s open APIs made available through the RingCentral Connect Platform™. This will allow them to further customize their RingCentral implementation to meet their specific workflow and business system requirements.

"Structural Group’s dispersed workforce makes them a perfect use case for a cloud-first model when it comes to communications and collaboration," said Mitch Tarica, vice president of sales. "We’re excited to work with Structural Group and provide a solution that will enable them to work more flexibly and efficiently. We look forward to discovering new ways to empower their employees and customers."

#contactcenterworld, @ringcentral

Posted by Veronica Silva Cusi, news correspondent
Source: RingCentral


About RingCentral, Inc.:
Company LogoRingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Tuesday, February 14, 2017

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2020 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
PH: 8005771872

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)
PH: +61404697151

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044

7.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
PH: 412-621-9310

8.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 
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