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News : Stub Hub Selects eBay Enterprise for Customer Service Solutions
King Of Prussia, Pa., April 14, 2014 -- eBay Enterprise(R), an eBay Inc. company, announces it has signed a new agreement with StubHub, a ticket marketplace, to provide customer service solutions to drive ticket sales.
StubHub enables fans to buy and sell tickets to sports, concert, theater and other live entertainment events.
"Launching new customer service solutions with eBay Enterprise is a strategic next step as we focus on customer satisfaction, efficiency and seasonal spikes," said Randy Rubingh, director of customer service at StubHub. "Along with our shared commitment to putting our clients first, eBay Enterprise brings a great mix of talent with an engaging team to create experiences our fans will love."
eBay Enterprise will provide dedicated agents to handle customer service inquiries from its Melbourne, Florida service center. Through extensive collaborative training with StubHub, eBay Enterprise agents will deliver superior support and maintain StubHub’s mission to provide a safe, convenient and highly reliable service for its fans.
eBay Enterprise understands the online consumer and has the expertise and scalability to quickly meet StubHub’s customer service needs," said Tobias Hartmann, interim president of eBay Enterprise. "Having the same philosophy of providing the highest level of service makes it even easier to help them succeed and enhance the fan experience."
Posted by Veronica Silva Cusi, news correspondent
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About eBay Enterprise:
eBay Enterprise is a leading global provider of omnichannel solutions, including Magento open-core technology, retail order management, fulfillment and customer care services and marketing solutions. eBay Enterprise is headquartered in King of Prussia, Pa. and has major service offices in Austin, Barcelona, London, Los Angeles and New York. eBay Enterprise is an eBay Inc. (Nasdaq: EBAY) company.
Published: Tuesday, April 15, 2014