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News : B/W CallMiner and Sitel Expand Partnership

#contactcenterworld, @CallMiner, @sitel_worldwide

Boston, MA and Miami, FL, USA, Oct. 1, 2019 -- CallMiner, a provider of speech and customer engagement analytics solutions, announced that it has expanded its partnership with Sitel Group, a customer experience (CX) management company, to further improve customer interactions with CallMiner’s artificial intelligence (AI)-based analytics platform, Eureka.

Sitel Insights, the group’s analytics and client insights experts, are leveraging Eureka Analyze and Coach to create insights from many of the interactions delivered each day by Sitel Group globally. Providing real-time analysis of this customer intelligence, Sitel Insights are harnessing this technology to improve customer experience. 

"There are insights waiting to be uncovered in every customer conversation. These can guide critical business decisions and a brand’s customer experience strategy. Loyalty may not begin in the contact center, but it can end there – and quite often, it does. Through leveraging customer data to derive these insights, Sitel is leading the industry in its ability to learn more about its customers than ever before and in turn, revolutionizing the customer experience," said Jeff Gallino, founder and CTO, CallMiner.

"In today's world, every contact a brand has with their customers counts," said Cris Kuehl, VP, Customer Analytics & Client Insights, Sitel Insights. "Our partnership with CallMiner allows our people to get closer to the conversation brands are having with their customers to provide insights into how they are performing and what is driving customer loyalty. These insights enable more strategic decisions that positively impact the employee experience, thus, the customer experience. With our implementation of CallMiner’s solution, we have the right operational cadence to make a sustainable impact and improve our client KPIs - and we’ve been successful in doing so across many of our strategic clients and their outsourcing partners."

#contactcenterworld, @CallMiner, @sitel_worldwide

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About CallMiner:
Company LogoCallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
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About Sitel:
Company LogoWe are a global outsourcing provider of customer experience management with 150 offices across 25 countries and more than 75,000 associates speaking 48 languages. Our contact center associates deliver customer experiences every day. We are here to help you with any business process outsourcing needs you might have.
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Today's Tip of the Day - Using Suppliers – Be Safe, Not Sorry!

Read today's tip or listen to it on podcast.

Published: Thursday, October 3, 2019

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2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

3.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312
 
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