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News : SuccessKPI and LiveVox Partner to Lead Next Generation CX for Contact Centers

#contactcenterworld, @livevox, @successkpi

Chantilly, VA, USA, June, 2022 -- SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced a partnership with LiveVox Holdings, Inc. ("LiveVox" or the "Company") (NASDAQ: LVOX), a cloud-based provider of customer service and digital engagement tools. The integration provides LiveVox customers with access to SuccessKPI's platform.

SuccessKPI's all-in-one insights and action platform provides a 360-degree view into the health of the contact center from the agent to the CEO as well as artificial intelligence and automation to delight customers, while driving measurable business outcomes. 

LiveVox's blended omnichannel contact center solutions are purpose-built to power customer and agent experiences. The company's pre-integrated contact center solutions are easy to implement and optimize, allowing companies to replace or enhance their existing contact center platform.

"As organizations today continue to shift more and more to a digital environment, data, analytics and enhanced business intelligence are essential to drive an exceptional customer experience," said Louis Summe, CEO and Co-Founder of LiveVox. "Our integration with SuccessKPI is well-aligned with our product vision and enhances the business intelligence and analytics that we already provide to customers by bringing additional data into the ecosystem and enabling real-time agent assist and decision-making capabilities."

"The LiveVox and SuccessKPI partnership is very exciting, overnight we had more insight into the conversations in our organization around the globe with no integration effort required," shared Tim Collins, Chief Customer Officer of InDebted. "With this new partnership we expect to see a significant increase in customer experience, agent retention, compliance, and company profitability."

Dave Rennyson, Co-Founder and CEO of SuccessKPI, shared that the LiveVox partnership is an important step forward for both companies to meet rapidly growing market demand. "Our company couldn't be more pleased at the opportunity to support billions of interactions per year with LiveVox. Combining our technologies, LiveVox and SuccessKPI are together leading the next generation of customer experience."

#contactcenterworld, @livevox, @successkpi

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About LiveVox:
Company LogoLiveVox is a provider of hosted dialer solutions for the credit and collections industry. Patented technology and industry knowledge allow LiveVox to assist clients with optimizing their operations and collection strategies. Private, carrier-grade VoIP networks enable LiveVox to maximize the productivity of leading credit, collections, debt purchase and call center organizations at a low cost of ownership. LiveVox is headquartered in San Francisco.
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About SuccessKPI, Inc:
Company LogoSuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
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Today's Tip of the Day - Connectivity

Read today's tip or listen to it on podcast.

Published: Tuesday, June 14, 2022

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2022 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
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Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
 

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