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News : SuccessKPI Announces Partnership with Five9 to Unlock CX Intelligence for Enterprise Customers

#contactcenterworld, @Five9, @successkpi

Fairfax County, VA, USA, Mar 20, 2024 - SuccessKPI, Inc., an enterprise AI analytics & automation company, announced its partnership with Five9, the provider of the Intelligent CX Platform. SuccessKPI solutions are now available on the Five9 CX Marketplace, making it easy for businesses to integrate AI-powered analytics, real-time and historical reporting, and Playbook Builder™ , an automated action engine, with the Five9 Intelligent Cloud Contact Center.

"We're excited to welcome SuccessKPI to the Five9 ISV Program, offering customers advanced CX analytics and reporting," said Brian Bitsky, senior director of business development at Five9. "SuccessKPI's platform facilitates a seamless transition to Five9, empowering customers with reporting and visualizations that matter greatly to our intelligent cloud contact center customers."

"We are excited to launch our partnership and deliver innovative CX solutions to help enterprises transition to and optimize in the cloud," said Mike Ahnemann, head of strategic partnerships at SuccessKPI. "Being available in the Five9 Marketplace enables our current and new customers to realize cost-efficiencies from cloud migration while gaining powerful analytics and insights."

#contactcenterworld, @Five9, @successkpi

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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About SuccessKPI, Inc:
Company LogoSuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We are trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Friday, March 22, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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