News : Suddenlink Communications Leverages NetCracker’s Managed Services
Waltham, MA, USA, Nov 23, 2015 -- NetCracker Technology announced that Suddenlink Communications, a cable broadband services provider in the United States, has expanded its partnership with NetCracker by engaging in a multi-year managed services program. As part of this initiative, NetCracker will deliver its CRM solution to Suddenlink via a fully hosted managed service model with SLAs.
Suddenlink is a cable operator in the United States, supporting the information, communication and entertainment demands of residential and commercial customers in Arkansas, Louisiana, North Carolina, Oklahoma, Texas, West Virginia and elsewhere.
NetCracker’s Managed Services will enable Suddenlink to focus on its core business while NetCracker manages, operates and maintains all IT aspects of the CRM offering. Utilizing the NetCracker CRM solution as a service allows Suddenlink to reduce OpEx and enable more agile business operations.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
"NetCracker has been our proven partner for managed services. We have further expanded the relationship to include its hosted CRM solution, giving us a comprehensive BSS capability fully integrated with NetCracker’s Revenue Management," said Bob Putnam, Senior Vice President and CIO at Suddenlink. "This expanded managed services relationship will enable us to streamline mission-critical processes and reduce overhead, while delivering more functionality to improve customer experience and loyalty."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Outsourcing
More Editorial From NetCracker Technology
About NetCracker Technology:
NetCracker Technology is the proven partner for cable operators and CSPs in enabling product innovation and bringing IT and networks into the next generation. The end-to-end NetCracker 10 solutions and services portfolio brings together comprehensive business and operations management offerings, big data analytics, service and network orchestration and virtual functions management onto a single cloud-enabled platform.
Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable broadband services in the United States with coverage available to approximately 5.7 million subscribers.
Published: Friday, November 27, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Genex Infosys Limited|
Genex Infosys is managed by a group of young and dynamic people having extensive knowledge and global exposure in the field of BPO and IT services. Genex is the largest BPO Company in Bangladesh is an...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...