News : Suddenlink Deploys Cloud-Based NetCracker CRM Solution
Waltham, MA, USA, Oct 8, 2015 -- NetCracker Technology announced that Suddenlink Communications, a cable broadband services provider in the United States, has deployed the NetCracker CRM solution which is integrated with the NetCracker Revenue Management capabilities. The expanded BSS suite will help Suddenlink deliver a more comprehensive customer experience and optimize customer care, sales and marketing operations.
Suddenlink has gone live with several NetCracker components as part of the engagement, including the NetCracker Framework, which hosts NetCracker’s Customer Information Management and Customer Care offerings. The CRM solution is rolled out to all Suddenlink call centers and is being used by sales, retention, customer care and technical support representatives to optimize customer interactions and eliminate swivel between multiple systems.
"Our past experience with NetCracker’s Revenue Management solution, combined with its proven track record for successfully delivering cutting-edge technologies, made selecting and ultimately implementing its innovative CRM offering the easy choice," said Bob Putnam, Senior Vice President and CIO at Suddenlink. "We are pleased to experience the advantages of integrating our billing and customer management capabilities across a single cloud-based platform."
"Implementing a fully integrated CRM and Revenue Management solution is critical for our initiatives to drive internal innovation and enhance customer care," said Gibbs Jones, Senior Vice President Customer Experience at Suddenlink. "The benefits of using NetCracker’s solution, including enabling next-generation customer experience and improving business agility, will allow us to continue our leadership in the cable industry."
Posted by Veronica Silva Cusi, news correspondent
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About NetCracker Technology:
NetCracker Technology is the proven partner for cable operators and CSPs in enabling product innovation and bringing IT and networks into the next generation. The end-to-end NetCracker 10 solutions and services portfolio brings together comprehensive business and operations management offerings, big data analytics, service and network orchestration and virtual functions management onto a single cloud-enabled platform.
Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable broadband services in the United States with coverage available to approximately 5.7 million subscribers.
Published: Tuesday, October 13, 2015