News : Suddenlink Selects Fonolo Call-Backs to Improve the Customer Experience
Toronto, ON, Canada, April 28, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Suddenlink, a cable operator in the United States, has selected its call-back solution to improve the contact center experience for its customers.
By adding Fonolo’s In-Call Rescue solution to its call center, Suddenlink's customers can now choose to "press 1 to receive a call-back" instead of waiting on hold, without losing their place in line. When their turn arrives, the customer’s phone will ring and a live agent will be on the line.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Agents Are Still Important!
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable broadband services in the United States with coverage available to approximately 5.7 million subscribers.
Published: Thursday, April 30, 2015