Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
BEST IN THE WORLDSTARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Suddenlink Selects Fonolo Call-Backs to Improve the Customer Experience
Toronto, ON, Canada, April 28, 2015 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, announced that Suddenlink, a cable operator in the United States, has selected its call-back solution to improve the contact center experience for its customers.
By adding Fonolo’s In-Call Rescue solution to its call center, Suddenlink's customers can now choose to "press 1 to receive a call-back" instead of waiting on hold, without losing their place in line. When their turn arrives, the customer’s phone will ring and a live agent will be on the line.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Do You Want To Accomplish?
More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Suddenlink Communications, formerly Cebridge Connections, is the 9th largest provider of cable broadband services in the United States with coverage available to approximately 5.7 million subscribers.
Published: Thursday, April 30, 2015