#contactcenterworld, @sugarcrm, @awscloud
Cupertino, CA, USA, Dec 7, 2020 -- SugarCRM Inc. deepened its commitment to cloud-based customer experience as an Amazon Web Services (AWS) Advanced Technology Partner within the AWS Partner Network (APN). Sugar recently launched a new integration with Amazon Connect, an omnichannel cloud contact center that helps companies provide customer service. AWS is a strategic component of Sugar’s time-aware CX platform, enabling scalability, security and accelerated innovation.
SugarLive launched in October as a feature of Sugar Serve, Sugar’s flagship customer support and service solution. SugarLive enables omnichannel customer service through a seamless integration with Amazon Connect’s voice, chat, and text messaging. SugarLive embeds Amazon Connect’s advanced omnichannel contact center capabilities into Sugar Serve’s intuitive Service Console, empowering service reps with comprehensive tools for case interaction, routing, prioritization and resolution.
"At Rightmove, our mission is to help connect UK estate agents with buyers, sellers, renters and landlords," said Andrew Ord, Development Team Lead, Rightmove. "Migrating to SugarCloud, backed by AWS cloud infrastructure, means our teams can more seamlessly deliver an effortless and innovative experience for our customers."
"Our relationship with AWS signals our shared commitment to CX, continuous cloud innovation and omni-channel service," said Rich Green, Chief Product Officer and CTO, SugarCRM. "Leveraging Amazon Connect accelerates our product efforts, enabling Sugar to rapidly deliver new CX features and products to market, while providing state of the art performance, security, and agility for our customers."
Posted by Veronica Silva Cusi, news correspondent
SugarCRM makes CRM Simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 700,000 end users in 80 languages. Over 7,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Tuesday, December 8, 2020
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