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News : SugarCRM Recognized as a Leading Vendor in Constellation ShortList for Sales Force Automation

#contactcenterworld, @sugarcrm

San Francisco, CA, USA, Feb 21, 2024 - SugarCRM, a provider of an AI-driven sales automation platform, announced it was named to the Constellation ShortList™ for Sales Force Automation in Q1 2024.

Constellation evaluated more than 70 solutions to compile its ShortList of 14 vendors, based on client inquiries, partner conversations, customer references, vendor selection projects, market share and internal research.

In the ShortList, Constellation Research Vice President and Principal Analyst Liz Miller underscores the paramount importance of SFA usability for sales teams’ adoption, noting that mobile access, artificial intelligence (AI) and machine learning (ML) powered digital assistants and copilots, automated workflows and processes for data capture, entry, augmentation, cleansing and analysis, have become must-have features.

"Users from sellers to supervisors expect more robust account analytics and insights that directly benefit salespeople and tools that reduce manual data entry and surface actionable insights for optimized performance," said Miller.

"We’re proud that Constellation Research once again has recognized SugarCRM for our flagship sales automation solution that addresses the needs of today’s next-gen sales organizations to improve sales ops efficiency, bolster win rates, and support business growth," says Christian Wettre, Chief of Staff, SugarCRM. "Through smarter relationship intelligence, Sugar Sell does the work to improve sales processes and increase sales productivity with actionable insights, while advanced AI features enable sales reps to automate anything, accelerate everything, and predict what’s next, significantly enhancing user efficiency and driving greater CRM adoption."

"Constellation’s ShortLists play a critical role in accelerating technology buying decisions," said R "Ray" Wang, chairman and founder at Constellation Research. "Buy-side clients trust that our analysts have identified the best vendors in each category and have identified new disruptive enterprise class startups. With vendors accelerating their AI capabilities, clients expect our analysts to identify the vendors with real solutions ready for the market."

#contactcenterworld, @sugarcrm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About SugarCRM:
Company LogoSugarCRM makes CRM Simple. As the world's fastest growing customer relationship management (CRM) company, SugarCRM applications have been downloaded more than seven million times and currently serve over 700,000 end users in 80 languages. Over 7,000 customers have chosen SugarCRM's On-Site and Cloud Computing services over proprietary alternatives. SugarCRM has been recognized for its customer success and product innovation by CRM Magazine, InfoWorld, Customer Interaction Solutions and Intelligent Enterprise.
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About Constellation Research:
Constellation Research is a technology research and advisory firm based in Silicon Valley. We deliver strategic guidance to companies seeking to transform their businesses through the early adoption of disruptive technology. Our analysts draw on their experiences as practitioners to deliver pragmatic advice to CXOs leading digital transformation within their organizations. Clients include board of directors, C-suite executives, line-of-business leaders, and IT visionaries who are not afraid to challenge the status quo.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Friday, February 23, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide IVR

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
PEC Telecom

Virtual Phone Numbers (DID) and Business VoIP Phone Service
Whether a customer is running a Call Center business, an IVR system to take phone orders or a voice mail service bureau, he still needs inbound lines and access numbers (DIDs). These lines and DIDs give customers the ability to call in and use the service. Traditionally, these lines and DIDs were obtained through the local telephone company (i.e. Verizon, AT&T or Time Warner) and a company could only purchase numbers with area codes in the region the system resided. With VoIP, this has changed.

DID Live is an IP DID service that allows you to accept incoming calls via VoIP as an alternative to standard digital or analog lines. The service provides the same quality of sound you expect from...
(read more)

5.) 
Pointel

Voice Self Service
Voice self-service can reduce cost and improve customer satisfaction. As with every system implementation, it is not the software, but the implementation that will define the success of the project. This also holds true for self-service implementations. Pointel follows a unique and proven process to implement voice self service. This process has been fine-tuned through years of experience implementing contact center and self-service applications. Pointel can design and develop solutions that will meet and exceed our client’s voice application needs. With several years of experience in Genesys GVP(Genesys Voice Platform) implementation and integration, Pointel can provide an integrated voice...
(read more)

6.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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