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News : Sullivan County Sheriff Takeover of 911 Center Tabled for 90 Days

#contactcenterworld

Monticello, NY, USA, Jan, 2020 – The Sullivan County Legislature voted to table for 90 days a proposal to transfer the county’s 911 emergency call center from its current independent status to the sheriff’s office.

Chairman Robert Doherty said the motion called for a request for proposals to hire a consulting firm to study the issue during that time period.

County residents speaking prior to the vote expressed their appreciation for the delay, but some questioned the need for a transfer at all. Others said 90 days is insufficient since the request for proposals process could take 60 days to complete.

Alex Rau, the current 911 director, said a departmental transfer is not needed. While the transfer resolution says it would streamline public safety operations and create a more efficient, cost-effective means of emergency dispatch. Rau said he has not seen any information to suggest a shift would promote cost savings.


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State Police Troop F Zone One Commander Captain Christopher Zaba was glad to see the tabling saying the decision should be based on research based on facts,
Sandra Shaddock, a former long-time 911 dispatcher, called the proposed shift to the sheriff’s office a politically motivated "witch hunt."

In other business, the county legislature formally voted to rescind last year’s move to purchase land in Rock Hill to develop a county visitors’ center. Legislator Ira Steingart opposed the termination saying the facility would have been another economy tool for the county.

Lawmakers also held off on appropriating funding for the Sullivan County Partnership. "Today’s decision by the Legislature to table the distribution of $125,000 for 2020 to the Sullivan County Partnership for Economic Development should not be taken as an indication there’s something wrong," said Doherty. "It’s simply about ensuring taxpayers’ money is spent in a wise and accountable fashion. We will soon engage in a dialogue with the Partnership’s leadership and board to determine how County funds were spent in 2019 and how the Partnership envisions they’ll be spent in 2020. My plan is to ultimately have a similar dialogue with all organizations which receive County funding."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://midhudsonnews.com


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Today's Tip of the Day - Contact Center Newsletter

Read today's tip or listen to it on podcast.

Published: Tuesday, January 28, 2020

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2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 

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