News : Sun Chemical Selects OpenText to Improve Customer Service and Experience with Machine Learning
Waterloo, Ontario, Canada, Nov. 19, 2018 -- OpenText™ (NASDAQ: OTEX, TSX: OTEX), a global provider in Enterprise Information Management (EIM), announced that Sun Chemical, a member of the DIC group, has selected OpenText™ Business Center for SAP(R) Solutions to transform their customer experience and service. With OpenText Business Center, Sun Chemical can automate data-heavy customer service processes, freeing more time for high-value customer engagement.
"Customer service representatives spend an average of 30 to 40 percent of their time on data entry," said Carrie Proffit, Director of Customer Services at Sun Chemical. "Applying technology from OpenText will allow us to automate the time-intensive sales order process, and with machine learning capability, to continuously improve efficiency. More importantly, this will enable our team to spend more of their time delivering a truly exceptional level of customer service."
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Sun Chemical is a provider in printing inks, coatings and supplies for the packaging, publication, commercial, industrial, and digital markets. The deployment of OpenText Business Center for SAP Solutions will help Sun Chemical customer service representatives to focus on higher value sales and customer-facing service, rather than manual data entry, which is both time consuming and prone to human error.
"We're committed to improving performance on the essentials of business," said Simone Edwards, Global Business Process Analyst at Sun Chemical. "The fact that we will be able to customize and adapt the solution to our unique business needs, with the OpenText Professional Services team available to help with deployment, made OpenText the ideal choice."
Posted by Veronica Silva Cusi, news correspondent
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OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in our cloud.
Published: Wednesday, November 21, 2018
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