Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : Sun Life ASC India Launches ChatBot Nina to Assist Employees

New Delhi, India, Aug 21, 2020 - Sun Life Asia Service Centre India (ASCI), the Global In-House Centre of Sun Life Financial, has launched its first Employee Social media platform’s ChatBot, Nina, to provide quicker and better resolution to employee queries/issues that can be resolved anytime without establishing physical connect with support services. With a 90% millennial workforce, it is critical for Sun Life ASCI to ensure that it evolves with its diverse and young 1800+ workforce and enhance their employee experience by making it seamless and which supports greater productivity. COVID-19 has further accelerated the need for adoption of ChatBots to create a seamless digital employee experience, akin to customer experience.

Nina is the first interactive ChatBot on ASCI’s internal employee social media platform. She has already begun resolving employees’ technology related support queries.

....NOTE - content continues below this message


INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

Amit Kumar Gupta, Head- Technology Services, ASCI says, "Employee experience is central to Sun Life ASCI’s journey of digital transformation. Our ChatBot Nina, is seen as a Virtual Assistant and a member of technology team. During this unprecedented pandemic, it has been incredible to see our technology and project teams come together and quickly deliver advanced solutions to infrastructural issues. Infact, the response to the bot has been extremely encouraging such that for the next MVP we are trying to incorporate more questions and launch it for other markets in Sunlife."

Rajat Vibhas, Head- Business Excellence and Communications, ASC, says, "In order to build greater adoption and relatability with the Chat bot, we curated a unique persona for the chat bot in ‘Nina’. Her language, responsiveness and personality is friendly and she is always eager to help. While launching the Chat bot, we inducted her like a new employee on board and released communication around that. Today, people very clearly associate her imagery with a virtual colleague who they can reach out to anytime for any IT support related query."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.crn.in


Today's Tip of the Day - Train In Sensitivity

Read today's tip or listen to it on podcast.

Published: Tuesday, August 25, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...
 288 
Share
Showing 1 - 1 of 4 items

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
session userid =
session UserTempID = db30be75-5829-4dda-8c3e-fb8c90fd3e3b
session adminlevel =
session blnTempHelpChatShow =
session blnTempHelpChatShow =
session Country = 15abe8f6-2a8f-4dc5-9070-6cdf51b7a853
session cookie set = True
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =