News : SunBridge Works with Fujitsu to Secure Customer Information
San Jose, Calif., Dec. 1, 2014 -- CipherCloud, a provider in cloud visibility and data protection, announces that SunBridge, a systems integrator, has implemented CipherCloud technology for Fujitsu Communication Services Limited (CSL). Using CipherCloud for Salesforce, CSL can now proactively protect sensitive customer data stored in its large-scale consumer PC contact center for Fujitsu Ltd.
As part of an initiative to upgrade its multi-channel call center operations, Fujitsu used salesforce.com as the infrastructure for its contact center system. The upgrade focused on optimizing customer support and enabling social networking sites to increase collaboration options. However, the hybrid enterprise model presented an obstacle for the company's data security needs as well as its compliance standards for data privacy and residency.
To address these risks, CSL and SunBridge turned to the CipherCloud for Salesforce solution to act as the gateway for securing information moving into the cloud. Today, as customer information is entered into the Fujitsu call center system, it is automatically scrambled into a string of gibberish before that data enters the cloud. This prevents unauthorized entities from accessing and intercepting the data.
According to Atsushi Sekiguchi, Director, Personal Systems Business Unit, Software Development Center, Development Dept. III, Fujitsu, "The CipherCloud gateway encrypts sensitive information on premises and it only enters the cloud as gibberish. This protects against unauthorized access to the data in the cloud and enables us to perform highly secure cloud operations."
Posted by Veronica Silva Cusi, news correspondent
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CipherCloud is a San Jose, California-based company that develops secure gateways that locally encrypt sensitive information before it is stored in cloud environments.
Published: Tuesday, December 2, 2014