News : Sunovion Answers Becomes a J.D. Power 2017 Certified Contact Center
Marlborough, MA, USA, May 15, 2018 -- Sunovion Pharmaceuticals Inc. (Sunovion) announced that the Company’s contact center, Sunovion Answers, has become a J.D. Power 2017 Certified Contact Center. Sunovion Answers has been recognized under the J.D. Power Certified Contact Center Program SM for providing "An Outstanding Customer Service Experience."
Sunovion Answers is designed to provide personalized assistance for patients and their caregivers and health care providers. Specialists provide live phone support and offer medication information, insurance information and savings information to callers. They also help patients find support groups and other resources for further assistance.
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According to J.D. Power’s Customer Service Practice, Sunovion Answers earned the certification for its dedication to providing the highest levels of customer satisfaction.
"Sunovion is proud to earn a J.D. Power Certified Contact Center award for Sunovion Answers," said Nobuhiko Tamura, Chairman and Chief Executive Officer, Sunovion. "This distinction reinforces our commitment to providing an outstanding experience through our support services, keeping the patient at the center of everything we do."
J.D. Power 2017 Certified Contact Center Program SM recognition is based on successful completion of a rigorous assessment process including an audit and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.
Posted by Veronica Silva Cusi, news correspondent
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Sunovion is a global biopharmaceutical company focused on the innovative application of science and medicine to help people with serious medical conditions. Sunovion’s vision is to lead the way to a healthier world. The company’s spirit of innovation is driven by the conviction that scientific excellence paired with meaningful advocacy and relevant education can improve lives. With patients at the center of everything it does,
About J.D. Power:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Monday, May 21, 2018
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