News : Sunovion Answers Becomes a J.D. Power 2019 Certified Customer Service Program
Marlborough, MA, USA, Sept, 2019 -- Sunovion Pharmaceuticals Inc. (Sunovion) announced that the Company’s support services program, Sunovion Answers, has become a J.D. Power 2019 Certified Customer Service ProgramSM. Sunovion Answers has been recognized under the J.D. Power 2019 Certified Customer Service ProgramSM for providing "An Outstanding Customer Service Experience" for Phone support.
"We are proud to earn a J.D. Power Certified Customer Service Program award for Sunovion Answers," said Antony Loebel, M.D., President and Chief Executive Officer, Sunovion Pharmaceuticals Inc. "This distinction emphasizes our organization’s dedication to serving people living with serious medical conditions. Sunovion continues to innovate and provide solutions for patients and their needs."
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Sunovion Answers is designed to provide personalized assistance for patients and their caregivers and health care providers. Sunovion Answers Support Specialists provide live phone support and offer medication information, insurance information and savings information to callers. They also help patients find support groups and other resources for further assistance.
This is the second time that Sunovion Answers has been recognized by J.D. Power for providing "An Outstanding Customer Service Experience" for Phone support. According to J.D. Power's Customer Service Practice, Sunovion Answers earned the 2019 certification for its dedication to providing the highest levels of customer satisfaction.
J.D. Power 2019 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions.
Posted by Veronica Silva Cusi, news correspondent
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Sunovion is a global biopharmaceutical company focused on the innovative application of science and medicine to help people with serious medical conditions. Sunovion’s vision is to lead the way to a healthier world. The company’s spirit of innovation is driven by the conviction that scientific excellence paired with meaningful advocacy and relevant education can improve lives. With patients at the center of everything it does,
About J.D. Power:
Established in 1968, J.D. Power and Associates is a global marketing information firm that conducts independent and unbiased surveys of customer satisfaction, product quality and buyer behavior. Today, the firm's services include industry-wide syndicated studies; proprietary (commissioned) tracking studies; media studies; forecasting; and training services, as well as business operations analyses, and consultancies on customer satisfaction trends.
Published: Thursday, October 3, 2019
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