News : Sunrise Selects Amdocs to Further Digitalize Call Center Operations
St. Louis, MO, USA, Dec. 14, 2016 -- Amdocs (NASDAQ:DOX), a provider of customer experience solutions, announced that Sunrise, a private service provider in Switzerland offering mobile, fixed, broadband Internet and TV services, has selected to enhance its existing Amdocs customer management solution to further digitalize its call center operations. Following rollout, Sunrise will be able to equip its call-center agent screens with a single, intuitive and process-driven interface, unified across lines of business, with easy-to-use widgets. As a result, Sunrise will be able to simplify call center workflows, shorten call resolution time and offer customers a consistent experience, no matter what they are calling about.
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"We’ve been relying on Amdocs’ customer management systems to deliver great customer service since 2002. Amdocs has been a valuable partner and we are confident that with this next phase in our partnership we will manage all the upcoming challenges for digitalization. With Amdocs as a strategic partner, we believe that the customer-centric design will give us the ability to provide the best in class service to our customers," said Françoise Clemes, Chief Service Officer at Sunrise.
"By digitalizing its call center operations and unifying the agent interface across lines-of-business, Sunrise will be providing its agents with the digital tools, and its customers - with the omni-channel experience, expected in the digital era," said Anthony Goonetilleke, president of the Amdocs Product Business Group. "Sunrise will also be able to support its strong growth in subscribers, while reducing operational and agent training costs."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Do Your Agents Have All The Right Tools?
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Published: Thursday, December 15, 2016
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