News : Superior Court of CaliforniavReceives ‘Innovations Award’ from Noble Systems
Atlanta, GA May 22, 2014 -- Noble Systems Corporation, a global provider in unified contact center technology solutions, recently presented its "Innovations Award" to the Superior Court of California, County of Ventura, in Ventura County, California. The award was announced at the Select Noble Users Group Americas 2014 Conference – a gathering of Noble Systems clients and partners – held in Orlando, Florida earlier this year. ?
?The Innovations Award recognizes Ventura Superior Court for its use of the Noble(R) Enterprise platform as a core component in its operational processes. In particular, the Court is using the system to improve efficiencies and to increase compliance on court ordered fines, fees, and penalties. Upon installation, the Court saw an immediate increase in court representative productivity, and that number has continued to grow. The technology allows the Court to increase its collections and recovery of monies owed, while at the same time reducing its costs.?
?"Ventura Court is honored to receive the Innovations Award from Noble Systems," says Richard Cabral, Senior Program Manager of the Court Collection Unit. "As a publicly-funded entity, it is critical to our operations that we have a contact center technology platform that helps us increase efficiencies, reduce overhead, comply with industry regulations, and maintain the integrity of the public which we represent. The Noble platform gives us the ability to achieve these goals." ?
?Chris Hodges, Senior Vice President of Sales & Marketing at Noble Systems, comments, "Contact center technologies offer opportunities for businesses of all types. Wherever maximizing the efficiency and productivity of contacting customers and reducing operational costs is a focus, contact automation can deliver a critical benefit. We’re excited to work with Ventura Superior Court as it endeavors to better serve its community with the intelligent application of technology to its citizen communications."
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Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
Published: Tuesday, May 27, 2014